FAQ 1. What does it mean that businesses must respond within 2 hours? For the order that meets the fast return, the seller shall respond to the refund within 2 hours after the buyer initiates the refund. You can click agree or refuse; If the business timeout does not respond, the system will automatically agree to the buyer's refund application. 2. Does the speed refund also take effect during holidays and evenings? May Day/National Day/Spring Festival holidays also need to p

Speed refund note: The buyer can initiate a refund application for orders that meet the requirements of Speedback Refund Service. If the seller rejects the buyer's application, the buyer cannot initiate a refund application again The seller has clicked the delivery of the order, temporarily do not support the speed refund service If the amount of a single refund exceeds 1000 yuan, the fast refund service is not supported The buyer's account has illegal behavior, and the fast

Fast refund response process If the buyer is a L0-L6 level or PLUS member and the amount of a single refund is less than or equal to 1000 yuan and the transaction method is sincere credit or guarantee transaction, the merchant should respond to the refund application within 2H. For other types, the merchant should respond to the refund application within 24H, and the refund agreement will be reached automatically after the timeout. When the refund response times out, it means