ZQdropshipping may update their refund policy from time to time, and any changes will be effective immediately and posted on zqdropshipping.com. If you do not agree with the policy, you will lose the right to use any services provided by ZQdropshipping. By using the services, you agree to the refund policy.
All distributors must submit any refund or reshipment requests for after-sales issues within 30 days of delivery. Requests submitted after this period will not be eligible for aftersales service.
When a distributor files an after-sales request, they must provide evidence to ZQdropshipping. Failure to provide valid evidence within the after-sales period of the order may result in ZQdropshipping rejecting the request.
Loss in Transit
If products are lost in transit, the distributor must provide evidence from the logistics website or parcel tracking website, such as a screenshot that shows the package was lost. The distributor is eligible for a refund if they have refunded the customer within 30 days of the loss.
If a distributor receives damaged or incorrect products, they must contact ZQdropshipping customer service or the Customer Success Manager (CSM) within 7 business days of delivery and provide valid proof, such as photos or videos of the products received, shipping slip and barcode.
● If the product is incorrect or destroyed due to ZQdropshipping's responsibility, the distributor can receive a full refund.
● If the package is severely damaged, the distributor can receive a full refund or request reshipment.
● The amount of the partial refund for a partially damaged package will be determined by ZQdropshipping. This means that the distributor will need to provide evidence of the extent of the damage to the package in order to receive a refund. While slight deformation or minor scratches may not qualify for a refund, more significant damage will likely result in a partial refund. It is important for distributors to communicate any issues with shipping and packaging promptly to ZQdropshipping in order to receive the appropriate compensation.
ZQdropshipping has the right to reject any refund/reshipment requests if the proof provided is deemed invalid.
If an order is marked as delivered, but the end customer claims they have not received it, they should contact the last-mile carrier first and report the issue. The distributor is eligible for a refund if they have fully refunded the customer within 30 days and can provide valid proof.
Orders shipped with YunExpress that arrive 30+ days after the estimated shipping time are eligible for a refund or reshipment. Other shipping options are not eligible for aftersales service.
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For orders fulfilled by ZQdropshipping, we don't recommend anyone to return anything because, in most cases, the international shipping cost to return a product back to our warehouse in China even exceeds the product cost. Moreover, there are so many uncertainties in long-distance transportation. For example, the package is likely to be lost or damaged.
ZQdropshipping is not responsible for any product damage or shipping delay caused by any irresistible force or unforeseen event, including but not limited to: epidemic, virus, war, strike, earthquake, flood, storm, hurricane, heavy snow, tsunami, custom inspection, or international situation.
ZQdropshipping shall reject any unreasonable disputes or delivery failures caused by the end customer, including but not limited to:
The end customer does not like the product;
The product description is not true;
The smell of the product is unusual;
The end customer ordered the wrong item or SKU;
The end customer provided the wrong/insufficient delivery address;
The phone number was missing;
The end customer refused to receive the package for no reason;
The order is to be delivered to remote areas or PO Box addresses.
Except for YunExpress, any order under the other shipping options that arrived 30+ days after the estimated shipping time is not eligible for aftersales service.
When encountering holidays and peak seasons, the distributor shall contact Customer Success Manager to resolve problems with products or logistics. ZQdropshipping will try its best to help distributors in these special circumstances in time.