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WHAT is No reason for 1688 exchange regulations?-3

Fast refund response process

If the buyer is a L0-L6 level or PLUS member and the amount of a single refund is less than or equal to 1000 yuan and the transaction method is sincere credit or guarantee transaction, the merchant should respond to the refund application within 2H. For other types, the merchant should respond to the refund application within 24H, and the refund agreement will be reached automatically after the timeout.


When the refund response times out, it means that the merchant must respond to the refund request initiated by the buyer within a certain period of time. If the merchant does not respond to the refund request within a certain period of time, it is deemed to agree to the refund application.

The Writer

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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

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