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WHAT is No reason for 1688 exchange regulations?-5

FAQ

1. What does it mean that businesses must respond within 2 hours?


For the order that meets the fast return, the seller shall respond to the refund within 2 hours after the buyer initiates the refund. You can click agree or refuse; If the business timeout does not respond, the system will automatically agree to the buyer's refund application.


2. Does the speed refund also take effect during holidays and evenings?


May Day/National Day/Spring Festival holidays also need to perform 2H speed refund service. The buyers will initiate the fast refund process from 18:00 to 9:00 the next day, and the sellers will respond within 10:00 to 12:00 the next day.


3. How can businesses join the service?


This service is the platform's after-sales network regulations, do not need to sign to join, as long as meet the speed refund conditions can enjoy; Specific to view web rules: https://rule.1688.com/cbu/rule/detail/11005441.htm?spm=a26go.7662372.0.0.11d025b2PjdtoM


4. Is this service available on all orders?


Spot orders placed on honest credit or guarantee transactions (Spot is defined as: when the merchant releases products, the type of products selected is spot, excluding distribution orders such as scouring sources and orders for processing and customization by factories)

The Writer

writer photo

Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

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