Only buyers who meet all of the following criteria may apply for compensation: 1 The seller to whom the buyer applies for compensation must have joined the 15-day replacement service, and the traded goods support 15-day replacement. 2 The buyer and seller must have Alipay guaranteed transactions; 3 Any of the following situations occur in the after-sales process: a. The seller refuses to fulfill the promised 15-day replacement service; b. The seller will charge an overage fee

For your newly released product information through the store after opening the "Strength Guarantee Service", the corresponding replacement service will be directly matched and displayed in accordance with the categories you selected under the "Strength Merchant Service"; If the corresponding category of goods support both "7-day replacement service" and "15-day replacement service", you should choose the replacement service supported by the product when publishing the produc

Definition: Replacement guarantee: including "7-day / 15-day replacement service" (according to the category you select under "Strength Merchant Service" directly match the corresponding replacement service, if the corresponding category supports the above two services, the above two services must be opened at the same time), you shall fulfill the corresponding replacement service commitment, the specific matching and applicable rules are as follows: 1) For the product inform