If you have an order suspected of false transactions, please provide the corresponding voucher online within 5 working days of receiving the notice. Please log in [My Ali] - [complaint report] - [Seller false transaction], find the corresponding order according to the prompts on the page to provide evidence, when you provide the relevant voucher information we will verify the data again, if it is not abnormal transaction we will restore your information in time, the data r

For transactions on the 1688 platform, merchants are required to fulfill the obligation of issuing invoices. It is recommended to communicate with the seller about the specific invoice form and billing time before placing an order. If the seller refuses to issue the invoice, you can apply for a refund on the order, and apply for customer service intervention after the merchant refuses Note: The invoice amount is based on your actual payment.

The following three situations will cause after-sale closure 1. After the seller agrees and selects the return address, the buyer must complete the return within 7 days, otherwise the after-sales service will be automatically closed after timeout; 2. After the seller refuses the after-sales agreement, the buyer has 5 days to modify it, and the after-sales is closed if it is not modified within the time limit; 3. The buyer cancels the after-sales application, and the after-sal