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What if I buy a product on 1688 and the seller does not issue a invoice?

For transactions on the 1688 platform, merchants are required to fulfill the obligation of issuing invoices. It is recommended to communicate with the seller about the specific invoice form and billing time before placing an order.


If the seller refuses to issue the invoice, you can apply for a refund on the order, and apply for customer service intervention after the merchant refuses


Note: The invoice amount is based on your actual payment.

The Writer

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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

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