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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

How to complain about fake transactions in 1688?

If you have an order suspected of false transactions, please provide the corresponding voucher online within 5 working days of receiving the notice.

Please log in [My Ali] - [complaint report] - [Seller false transaction], find the corresponding order according to the prompts on the page to provide evidence, when you provide the relevant voucher information we will verify the data again, if it is not abnormal transaction we will restore your information in time, the data review cycle is 3-5 working days, I suggest you wait patiently.

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