Delayed delivery: Goods have been shipped, but the delivery time exceeds the promised delivery time or the delivery time specified in the rule. False delivery: The goods are not delivered within 24 hours after the seller clicks the delivery button, including but not limited to the following scenarios: Merchants fill in the logistics order number but can not find the logistics information; Merchants fill in invalid or wrong logistics number; Upload the logistics number that is

Shipment violations are broken down into four categories: out of stock and not shipped, not shipped/refused to ship, delayed shipment, and false shipment, which are defined as follows: Out of stock and not delivered: After the buyer has purchased the commodity, within the delivery time prescribed by the 1688.com rules or promised by the merchant itself, the merchant actively contacts the buyer to inform him that the commodity cannot be delivered within the delivery time due t

FAQ 1. What does it mean that businesses must respond within 2 hours? For the order that meets the fast return, the seller shall respond to the refund within 2 hours after the buyer initiates the refund. You can click agree or refuse; If the business timeout does not respond, the system will automatically agree to the buyer's refund application. 2. Does the speed refund also take effect during holidays and evenings? May Day/National Day/Spring Festival holidays also need to p