3 days after you apply for after-sales, if you and the seller still do not reach an agreed solution, you can choose according to the situation: 1. If the seller has not operated, wait for the application for after-sales 5 days, the system automatically defaults to the seller's consent to after-sales. 2. If the seller refuses the after-sales agreement, click the "Complaint" button on the after-sales details page or the refund and return management list page to apply for custom

If you are operating on the computer page, please select which of the following situations you want to apply for a refund: 1. Apply for refund for online transactions 2, credit pass application for refund If your mobile phone client transaction refund please see: How do I apply for a refund through mobile Ali? At present, we support the refund of credit pass, only in the case of cancellation of the company. If you are eligible for a refund, please contact us!

I. n order to facilitate a settlement between you and the seller, it is recommended that you provide evidence as follows: (1) Physical pictures: need to clearly show the receipt of goods damaged problem; (2) Express/logistics seal certificate to confirm that the goods are damaged when the inspection is signed, or the seller admits that the goods have the problem when the goods are shipped in Ali Want Want, please provide screenshot of the chat record. Upload (1) and (2) to: