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Evidence content guidance -- damaged goods in 1688

I. n order to facilitate a settlement between you and the seller, it is recommended that you provide evidence as follows:

(1) Physical pictures: need to clearly show the receipt of goods damaged problem;

(2) Express/logistics seal certificate to confirm that the goods are damaged when the inspection is signed, or the seller admits that the goods have the problem when the goods are shipped in Ali Want Want, please provide screenshot of the chat record.

Upload (1) and (2) to: My Ali - Find the order, click on the refund, and submit proof in the "Message/voucher".

The Writer

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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

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