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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

Why cannot Track the Logistics Information in 1688?

At present, Alibaba supports the tracking of logistics status of Deppon, SF Express, YTO, STO, Yunda and other common logistics (express) companies in China. If your logistics information is not displayed on the Alibaba page, you can try to check the official website of the logistics company with the waybill number. Specific treatment methods are as follows:

If you are the dropshipper: in the logistics company's official website or can not find the information, please first contact the seller to verify the reason, such as because the seller fill in the wrong waybill number, you can ask it to provide the correct waybill number and to the logistics/express company's official website to verify; If the seller does not actually deliver the goods, it can negotiate with the seller to deal with it.

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