FAQs-Refund&Return in ZQ Dropshipping

Navigating returns and refunds is a crucial aspect of any successful dropshipping business—and at ZQ Dropshipping, we’re committed to making the process as seamless and transparent as possible for our partners. Whether you're dealing with a customer return, managing restocking workflows, or clarifying refund policies, this FAQ is designed to provide clear, actionable answers to the most common questions we receive. From regional variations and cost structures to step-by-step process guides, you’ll find everything you need to confidently handle returns and keep your business running smoothly.

Q1: Can returned customer products be added to my inventory?

A1: Currently, returns are only processed at our U.S. warehouse. Products shipped to other countries are not supported for return processing at this time.

Q2: Are there any costs associated with processing returns?

A2:Yes, the following costs apply when processing a return:

• Return Shipping: Customers are responsible for all shipping costs associated with returning products to the ZQ U.S. warehouse.

• Restocking Fee: A fee ranging from $1 to $3 per unit will be applied, depending on the product's weight.

Q3: What is the standard return process?

A3: he return process consists of the following steps:

Step 1: Contact ZQ

• Notify your ZQ Service Manager about the return request.

• Provide order details and the reason for the return.

• Await approval before shipping the items back.

Step 2: Ship to Designated Warehouse

• Returns are currently only processed at the ZQ U.S. warehouse.

• Note: Returns are not available for regions outside the United States.

• Ship the products to the appropriate warehouse based on your location.

• Ensure items are securely packaged to avoid damage during transit.

Step 3: Provide Tracking Information

• Share the return tracking number with your Service Manager.

• Include a detailed list of the products being returned.

• Retain proof of shipment until the return is confirmed as received.

Step 4: Warehouse Processing

• Upon arrival, ZQ will inspect the returned items.

• A confirmation of receipt will be provided.

• Resellable items will be restocked.

• Items deemed non-resellable cannot be processed for a refund.

Q4: Does return availability vary by region?

A4: Yes, return availability is region-specific:

• United States: Full return processing is available.

• Other Regions: Return services are currently unavailable, including Australia, the UK, EU, Canada, and other international destinations.

ZQ is actively working to expand return capabilities to additional regions.

Q5: What are the possible refund scenarios?

A5: Refunds may be issued under the following scenarios:

1. Products Still in ZQ Warehouse: Items that remain unsold or unused in the ZQ warehouse.

2. Order Issues After Shipment: Refunds for damaged or defective items reported after shipment.

3. Customer-Initiated Returns: Refunds based on approved return requests initiated by customers.

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Still Have Questions? Contact Us!

Whatsapp: +86 188 8483 1329

Email: support@zqdropshipping.com

We’re here to help you succeed in your dropshipping journey. If you have additional questions, need a personalized quote, or are ready to join ZQ Dropshipping, don’t hesitate to reach out.

Our team is dedicated to providing tailored solutions to meet your business needs. Contact us today and take the first step toward growing your e-commerce business with ZQ!