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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

Coverage of exchange protection services in 1688

The goods referred to in the buyer's refund application are within the scope of the "15-day replacement service" or "7-day replacement service" service guarantee.


Specific service coverage:


15-day exchange service: When the buyer purchases the "15-day exchange Service" goods (except customized products) through the online transaction supported by Alibaba China Station, the seller provides the buyer with exchange service within 15 days after the buyer signs for the goods, under the condition of no man-made damage.


7-day Exchange Service: When the buyer purchases the "7-day Exchange Service" goods (except customized products) through the online transaction supported by Alibaba China Station, the seller provides the buyer with exchange service within 7 days after the buyer signs for the goods, under the condition of no man-made damage.

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