Common problems related to 1688 malicious behavior

At present, the acceptance scenarios of malicious behavior complaints include abnormal shooting, abnormal refund, abnormal complaints and unreasonable evaluation:

1. Abnormal snapping: Usually refers to the malicious behavior of buyers who take a large number of frequent snaps of merchants' goods but do not pay by taking advantage of the convenience of online ordering or refund process, or launch a refund immediately after payment, which seriously affects the business order of merchants and destroys the transaction index of merchants;

2. Abnormal refund: The buyer takes advantage of the convenience of the refund process to realize its profit-making purpose through false logistics, empty bags, fewer pieces, transfer and other means, resulting in the loss of funds of the merchant, or the behavior of issuing a refund abnormally frequently after purchasing the goods, affecting the normal transaction order;