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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

Common problems related to 1688 malicious behavior

At present, the acceptance scenarios of malicious behavior complaints include abnormal shooting, abnormal refund, abnormal complaints and unreasonable evaluation:


1. Abnormal snapping: Usually refers to the malicious behavior of buyers who take a large number of frequent snaps of merchants' goods but do not pay by taking advantage of the convenience of online ordering or refund process, or launch a refund immediately after payment, which seriously affects the business order of merchants and destroys the transaction index of merchants;


2. Abnormal refund: The buyer takes advantage of the convenience of the refund process to realize its profit-making purpose through false logistics, empty bags, fewer pieces, transfer and other means, resulting in the loss of funds of the merchant, or the behavior of issuing a refund abnormally frequently after purchasing the goods, affecting the normal transaction order;

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