With the development of transportation, more and more areas can receive goods by express and freight. Please consult with the seller or logistics company in advance to confirm whether you can receive the goods in your area.

If there is a problem in the logistics (express) process, it is suggested that you can contact the seller in time and ask him to negotiate with the logistics (express) company for a solution. If the other party does not cooperate or there is no result, you can find it in "My Ali" and enter the "buyer's Transaction management" app and click "purchased goods" to find the transaction that needs to apply for refund. Click on the "Refund" link and follow the instructions on the pa