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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

How to deal with logistics problems in 1688?

If there is a problem in the logistics (express) process, it is suggested that you can contact the seller in time and ask him to negotiate with the logistics (express) company for a solution. If the other party does not cooperate or there is no result, you can find it in "My Ali" and enter the "buyer's Transaction management" app and click "purchased goods" to find the transaction that needs to apply for refund. Click on the "Refund" link and follow the instructions on the page.

Tip: Details are very important, in order to avoid the occurrence of such small problems in the transaction to affect the smooth progress of your transaction, I suggest you each time before the transaction, and the other party through Want want to confirm good, logistics, freight and other aspects of the details oh.

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