For transactions on the 1688 platform, merchants are required to fulfill the obligation of issuing invoices. It is recommended to communicate with the seller about the specific invoice form and billing time before placing an order. If the seller refuses to issue the invoice, you can apply for a refund on the order, and apply for customer service intervention after the merchant refuses Note: The invoice amount is based on your actual payment.

The following three situations will cause after-sale closure 1. After the seller agrees and selects the return address, the buyer must complete the return within 7 days, otherwise the after-sales service will be automatically closed after timeout; 2. After the seller refuses the after-sales agreement, the buyer has 5 days to modify it, and the after-sales is closed if it is not modified within the time limit; 3. The buyer cancels the after-sales application, and the after-sal

Only buyers who meet all of the following criteria may apply for compensation: 1 The seller to whom the buyer applies for compensation must have joined the 15-day replacement service, and the traded goods support 15-day replacement. 2 The buyer and seller must have Alipay guaranteed transactions; 3 Any of the following situations occur in the after-sales process: a. The seller refuses to fulfill the promised 15-day replacement service; b. The seller will charge an overage fee