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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

What is the 7/8/15/30 Return and Exchange Goods Service in 1688?-1

  1. Introduction

Dropshippers who buy goods online with "replacement protection" can replace them free of charge if they are not satisfied with the goods within the agreed time after signing for them. (as shown below)


2. Claim statement

  • If there is a quality problem, it shall be handled according to the relevant terms of Alibaba;

  • If the seller performs the 15-day or 7-day replacement service promised by the seller, Alibaba shall have the right to require the seller to pay the full amount of the payment to the buyer after the buyer sends back the goods, and the return freight shall be borne by the buyer.





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