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WHAT is No reason for 1688 exchange regulations?-2

Under what circumstances can the buyer/ 1688 dropshippers enjoy the speed refund service?

Buyer level L0 and above or purchase PLUS membership service


The amount of refund for a single order is less than 1,000 yuan


Refund requests are initiated for buyers who do not click on delivery within 24 hours of successful payment of the order, or do not click on delivery within the time promised by the seller


Mode of transaction: Spot orders placed on credit or guarantee transactions by Cheng e (excluding the order of finding factories for processing and customization)


If the order is a group purchase order, the system will automatically agree to refund if the buyer who is not part of the group applies for a refund


Effective scope: the whole industry

The Writer

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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

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