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What if I return the wrong product to the seller in 1688?

Don't worry, please confirm the status of your goods first.


If your returned goods are still in transit, please contact the logistics express company immediately and ask the other party to return the goods.


If your goods have been signed by the other party, it is recommended that you contact the other party immediately and ask the other party to return the goods to you.


Warm reminder: Because the above two cases may produce additional freight, and the basic need for you to bear, it is recommended that you must confirm the next time you return. For example, you can fill in the waybill, the waybill and your return details inside the information again, so that it is not easy to make mistakes!!

The Writer

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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

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