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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

What does it Mean to Close After Sale at 1688?

Here are three conditions that can cause after-sale shutdowns

1. After the seller agrees and selects the return address, the buyer shall complete the return within 7 days; otherwise, the after-sale service will be automatically closed after timeout;

2. If the seller rejects the after-sales agreement, the buyer has 5 days to modify the agreement after the rejection. If the agreement is not modified within the time limit, the after-sales agreement will be closed;

3. The buyer cancels the after-sale application, and the after-sale status changes to after-sale closed.

After sale, there is only one application opportunity. After closing, you cannot apply again. Therefore, please pay attention to the changes of background after-sales status and deal with them in time to avoid losses.

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