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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

What are 1688 No Reason for Online Exchange Regulations?-5

3. The merchant confirms the time-out regulations after the delivery of the commodity exchanged

After the merchant "has received the returned goods and sent the goods", if the buyer does not confirm the receipt of the goods and apply for a refund within 10 days after the merchant confirms the delivery on the platform, the money will be automatically transferred to the merchant's Alipay account

Iv. Timeout provisions for replacement closing

Exchange request closed, transaction normal.

5. Timeout provisions for complaints

1) After the buyer initiates the replacement application, if the merchant refuses the buyer's replacement application, the buyer can lodge a complaint 3 days after the replacement application date. The reasons for the complaint are as follows:

l The seller does not perform the replacement service

l Freight for replacement cannot be agreed

2) When the buyer applies for replacement, the seller agrees overtime but does not default the return address. The reasons for complaint are as follows: The seller does not perform the replacement service

3) The buyer has returned the goods, the seller refuses the replacement application and the buyer has applied for replacement for more than 3 days. The reasons for the complaint are as follows:

l The seller has signed and not delivered the goods

l The seller refused to sign for it

l Wrong return address

l The seller has not received the goods

4) The buyer has returned the goods and the seller has not replaced the goods within 10 days. The reason for the complaint: the seller does not perform the replacement service

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