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What are 1688 No Reason for Online Exchange Regulations?-3

[Shipping Instructions]

If the commodity does not provide package logistics services or the commodity is conditional package logistics, and the dropshipper's replacement cannot meet the package logistics conditions, the freight to send back the replaced commodity and the freight to send the replaced commodity shall be borne by the buyer; If the seller's sales order is a parcel logistics order, the buyer only needs to bear the return freight, and the postage of the goods to be replaced shall also be borne by the seller (except the case that the delivery address is not within the parcel logistics territory). If the two parties agree otherwise, the agreement shall follow.

[Other notes]

1. Unless there is no quality problem and no man-made damage, the secondary sales will not be affected, and the merchant should indeed bear the after-sale guarantee responsibility for the replacement of the goods without reason but the merchant refuses to bear the responsibility, Alibaba has the right to require the buyer to return the goods, the seller shall refund the full amount of the payment to the buyer, and the return freight shall be borne by the buyer.

2. If the seller supports the service of return and exchange for no reason at the same time, the buyer can still choose to return the goods and refund the goods after receiving the exchange and the cancellation of the exchange application

3. The seller must return the replacement parts to the buyer within 7 days after receiving the return (subject to the return receipt record) (subject to the delivery record of replacement parts).

The Writer

writer photo

Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

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