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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

How to Deal with While Sing-up It says the Phone Number has been in Use at 1688.

Dear drop shippers,

if you registered the account prompt has been used, it means that you have registered the account with this mobile phone before. If it is not 1688 registration, it means that you may have registered in Taobao or other platforms under Ali Group.


1. If you have registered with the mobile phone before, it is recommended that you use the mobile phone number as the login name to log in directly. If you forget the password, you can retrieve the password through the mobile phone on the login page.

2. If you want to sign up for a new account, email is the other selection to sign-up.

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