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The Writer

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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

Buyers of exchange protection services apply for payment conditions in 1688

Only buyers who meet all of the following criteria may apply for compensation:

1. The seller to whom the buyer applies for compensation and the goods to be traded must have joined the 15-day or 7-day replacement service.

2. Buyers and sellers must have Alipay guaranteed transactions;

3. Any of the following situations occur in the after-sales process:

a. The seller refuses to perform the promised 15-day or 7-day replacement service;

b. The seller shall charge an out-of-range fee when providing a 15-day or 7-day replacement service.

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