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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

How to determine fake transactions in 1688?

False trading risk control team monitoring, other members of the report may detect suspected false trading. Then, the system will synthesize multiple factors to check the entire transaction process. When such abnormal transactions are found, the transaction data will be temporarily frozen in order to avoid buyers' doubts. If you have an order that is judged to be suspected of false trading, you can log in to [My Ali] - [Complaint Report] - [Seller's false trading], [Shortcut entrance: Click here to enter the proof page 】 Find the corresponding order according to the prompts on the page to provide evidence, when you provide the relevant voucher information we will verify the data again, if not abnormal transaction we will recover your information in time, the data review cycle is 3-5 working days, it is recommended that you wait patiently;

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