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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

How to deal with the situation when the seller refuses to refund in 1688?

Don't worry, you can deal with your problem from the following aspects:


1. You can contact the seller in time to understand the reasons for refusing to refund and negotiate the plan. After reaching a consensus, the seller can continue to operate and agree to refund after you modify the refund agreement;

2, if you can not reach an agreement between the two parties, in the refund application 3 days, the seller refuses your refund application can apply for customer service intervention, at the same time, please provide accurate and effective vouchers to facilitate the timely settlement of transaction disputes. Rights protection junior two will be handled fairly according to your submission and the evidence provided by both sides,

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