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The Writer

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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

How can I get a refund when the seller has agreed to bear the postage for the return in 1688?

The first step: Want Want contact the seller to inform the specific return freight amount, the Alipay account and the name of the recipient, and ask them to check and refund themselves as soon as possible after receiving the return

Step 2: After informing the seller, if the seller does not cooperate, it can provide effective evidence such as: the Want Want chat record of the freight agreed by the two sides, and the freight amount to initiate a transaction complaint

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