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The Writer

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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

What does it mean to close after sale in 1688?

The following three situations will cause after-sale closure

1. After the seller agrees and selects the return address, the buyer must complete the return within 7 days, otherwise the after-sales service will be automatically closed after timeout;

2. After the seller refuses the after-sales agreement, the buyer has 5 days to modify it, and the after-sales is closed if it is not modified within the time limit;

3. The buyer cancels the after-sales application, and the after-sales status is changed to after-sale closed.

There is only one application opportunity after the sale, and you can not apply again after closing, so please pay attention to the changes in the background after-sales status and deal with them in time to avoid losses.

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