Within 30 days of the successful transaction. Order status: "Transaction successful"
You can contact the seller as soon as possible to negotiate, apply for after-sales, and apply for complaints 3 days later and upload relevant vouchers according to the prompts (such as physical comparison pictures, Aliwangwang chat record screenshots, return logistics bottom sheet, quality inspection vouchers, etc.), waiting for review
Situation four: Transaction is closed. The order status is: "Transaction closed" or you submitted an after sale request but the seller rejected it
You can click to enter the purchased goods page, find the order you need to lodge a complaint, click the complaint button, and submit the complaint content according to the prompts on the page