How to submit a transaction dispute complaint in 1688?-2

Situation 2: The transaction is still in progress, the order status is: the seller has shipped, waiting for the buyer to confirm the receipt of the goods.

If you have received the goods, you need to negotiate with the merchant when applying for a refund. If there is a problem with the goods, it is recommended that you apply for a refund.

Scenario 3: Within 30 days of the successful transaction. Order status: "Transaction successful"

You can contact the seller as soon as possible to negotiate, apply for after-sales, and apply for complaints 3 days later and upload relevant vouchers according to the prompts (such as physical comparison pictures, Aliwangwang chat record screenshots, return logistics bottom sheet, quality inspection vouchers, etc.), waiting for review