Sean123 Sam
- Jul 4
- 1 min read

How to deal with the seller refusing or not responding to the application in 1688?

3 days after you apply for after-sales, if you and the seller still do not reach an agreed solution, you can choose according to the situation:

1. If the seller has not operated, wait for the application for after-sales 5 days, the system automatically defaults to the seller's consent to after-sales.

2. If the seller refuses the after-sales agreement, click the "Complaint" button on the after-sales details page or the refund and return management list page to apply for customer service intervention.

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How can I get a refund when the seller has agreed to bear the postage for the return in 1688?

The first step: Want Want contact the seller to inform the specific return freight amount, the Alipay account and the name of the recipient, and ask them to check and refund themselves as soon as poss

How to deal with the situation the seller agrees to the after-sales agreement in 1688?

It is recommended that you take the initiative to contact the seller to clarify the subsequent treatment of the agreement. If you need to return, replace, repair, please ask the seller for the correct

What if I return the wrong product to the seller in 1688?

Don't worry, please confirm the status of your goods first. If your returned goods are still in transit, please contact the logistics express company immediately and ask the other party to return the

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How to deal with the seller refusing or not responding to the application in 1688?

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