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Sam Xia

Customer Manager

University of Dundee

10 Years experience in E-commerce focusing on order fulfillment and logistic management

How do I get a refund in 1688?

If you are operating on the computer page, please select which of the following situations you want to apply for a refund:

1. Apply for refund for online transactions

2, credit pass application for refund

If your mobile phone client transaction refund please see: How do I apply for a refund through mobile Ali?


At present, we support the refund of credit pass, only in the case of cancellation of the company.

If you are eligible for a refund, please contact us!

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